Bear Group Limited has suspended its gambling operations.

Pocket Fruity Terms & Conditions

We are Bear Group Limited whose registered office is Upland Business Centre, Upland Road, St Peter Port, Guernsey, GY1 1UJ and whose company number is 1908 (hereafter 'Bear Group', 'we' or 'us'), we are licensed with the Gambling Commission and we hold a full eGambling license and are regulated by the Alderney Gambling Control Commission (the "AGCC"). We are the owner and operator of the gambling websites Slingo (slingo.com), Spin Genie (spingenie.com), Pocket Fruity (pocketfruity.com), BGT Games (bgtgames.com), Deal or No Deal Casino (dealornodealcasino.com), Jackpot Happy (jackpothappy.com), Love Island Games (loveislandgames.com), Telly Games (tellygames.com), The X Factor Games (thexfactorgames.com), Health Games (healthgames.co.uk), Millionaire Games (millionairegames.com), Take Me Out Games (takemeoutgames.com), Planet Millions (planetmillions.com) and Vegas Casino (vegascasino.com/uk) (after the 'Websites’, or ‘Website'). These are our player terms (the 'Terms') and the word 'you' refers to any user of our service(s), games and/or viewer of the Website.

These terms are split into navigable sections to make them easy to navigate:

SECTION A: THE TERMS AND YOUR ACCOUNT

SECTION B: FINANCING YOUR ACCOUNT

SECTION C: BONUSES AND PROMOTIONS

SECTION D: RESPONSIBLE GAMBLING

SECTION E: YOUR FUNDS'

SECTION F: LIMITATION OF LIABILITY

SECTION G: GENERAL TERMS

SECTION H: CONTACTING US

The terms and your account

  1. Acceptance of these Terms: By using the Website or by setting up an Account (as described below), you agree to comply with and be bound by: (a) these Terms which govern your use of our Website and your use of the games on it (each a 'Game' together the 'Games'); and (b) the 'Privacy & Cookies Policy' privacy and cookies which govern Bear Group's use of information which you provide to us and information which we collect; and (c) the ‘Games Rules’ which set out the rules in relation to each Game, If you disagree with any part of these Terms, Privacy & Cookie Policy or the Games Rules, please close your Account immediately and do not use the Website or the Games.

  2. Opening an Account: To use our Games and to administer your use of our Games you must set up an 'Account' with us. To open an Account, you must provide us with the details requested on the ‘sign-up form’ on the Website.

  3. Conditions of using your Account: By completing and submitting your details to open an Account you are deemed to accept these Terms and you acknowledge that these Terms form a legally binding contract between you and Bear Group. You also undertake that:

  1. Changes to the Terms: We may change these Terms at any time. We shall notify you of any material changes to the Terms which affect your rights or responsibilities, by displaying a message on the Website the first time you log into your Account following a change to these Terms. You must accept these new Terms if you wish to continue to use the Website, the Games or your Account. If you do not accept new Terms, you may close your Account and withdraw any amount in your Cash Balance (which is described in paragraph 15).

  2. Technical Requirements: It is your responsibility to ensure that you have an appropriate web browser and any other technical requirements required to access the Website, play the Games or use your Account. You are solely responsible for any connection, use or other charges levied by your network operator when you register to play the Games, access the Games and the Website, download software, place bets or communicate with us. These charges shall form no part of any wagers placed in the Games.

  3. Bear Group's Discretion: We reserve the right, and at any time, to:

  1. Passwords and misuse of your Account: You alone are responsible for the use of your Account. Your Account may require you to provide log-in details and a password (or details of one of your existing social networking platform accounts). You must treat any log-in details and any password as confidential and must not disclose them to any third party. You alone are responsible for the security of your log-in details and password. You agree to notify us immediately of any unauthorised use of your Account or any other breach of security (and to provide documentary evidence if requested by us).

  2. Closing your Account: You can close your Account at any time by emailing us at this address: [email protected]. We shall use our reasonable endeavours to close your Account within 5 working days of the receipt of your email. We reserve the right to suspend or close your Account if it has been inactive (i.e. you have not logged into the service or interacted with our Games in any other way) for more than 18 months in accordance with paragraph 28(c). In the event that you wish to "self-exclude" from the Website please refer to section D Responsible Gambling) below..

  3. Licence to use the Games: Subject to you holding a valid Account, you may access and play the Games on a non-exclusive, non-transferable, revocable licence basis for your own personal, non-commercial and entertainment purposes. Under the terms of this licence to use the Games you shall not: (a) attempt to reverse compile, disassemble, or otherwise reverse engineer any Game (or any element of any Game); (b) attempt to obtain, or assist others in obtaining, access to the underlying code of any Game, or take content from it; or (c) use the Games in any way that breaches these Terms, contravenes applicable law or attempt to circumvent the spirit and intent of the provision of these Games.

  4. Intellectual Property Rights: For the purposes of these Terms 'Intellectual Property Rights' means trade marks (including any common law rights and all the goodwill attaching to trade marks and/or the related business); unregistered and registered design rights; copyright, publication right and database rights; inventions and discoveries (whether patentable or not); patents; domain names; rights in confidential information (including know how and trade secrets) and any and all other intellectual property rights (whether now subsisting or in the future created) both in the United Kingdom and all other countries of the world for the full period for which those rights subsist (including any and all extensions, renewals and all vested, future and contingent rights and rights under licences) and all applications for the foregoing and the right to sue for and to recover damages for past infringements of such rights. Bear Group owns (or has a licence to use) all Intellectual Property Rights in the Games and the Website. By using the Games under licence or having an Account you do not acquire any Intellectual Property Rights in the Games, whether implied or express. You may not use any of the Intellectual Property Rights in the Games, other than in accordance with the rights granted under these Terms. Unauthorised use of the Games or the Website may give rise to a claim for damages and/or be a criminal offence.

  5. Playing the Games:

  1. Depositing sums in your Account: There are a number of ways you can deposit money to your Account, including credit or debit cards or via charge billed through your mobile network operator. We reserve the right to apply any additional charges or levy for crediting your Account using one of the approved payment mechanisms. Such deposited monies, once added to your Account, form your 'Cash Balance'. Your Account has two balances reflecting the sums which you are able to wager on our Games: a 'Cash Balance' and a 'Bonus Balance'. The Bonus Balance is explained below in more detail in Section C.

  2. Depositing sums in your Account by mobile phone: Deposits by mobile phone to your Cash Balance are subject to the following rules:

  1. Payment Providers: You acknowledge that if you use third parties to handle payments into and out of your Account ("Payment Providers") you may be bound by separate terms with such Payment Providers for the provision of their on-line payment services. Payment Providers' agreements may be significantly different from these Terms. You should contact such Payment Providers for further details of the terms that apply to your use of their services. Your use of Payment Providers' services is subject to eligibility, availability and compliance with Payment Providers terms. You acknowledge and agree that Bear Group does not act as a payment services provider or any other intermediary in respect of payments you make with Payment Providers. Bear Group is not a party to any agreement you have with any Payment Providers and will not in any circumstances be liable to you for any third-party claim or liability relating to the provision of Payment Providers' on-line payment services. Payment Providers may decide, at their sole discretion and without liability, if you are suitable to use their services to pay for Bear Group's Games and associated services. Bear Group shall have no liability for such decisions. You acknowledge that Payment Providers may make additional charges to you for the provision of their services.

  2. Withdrawing funds from your Account:

  1. Chargebacks: We may cancel a payment, close your account, and make an administration charge to you (including by setting off any positive Cash Balance in your account against any amount owed to us by you) of, for example, any transaction fees you incur with Payment Providers, charges for virtual items, and any other reasonable costs connected with an associated investigation, if we have reason to believe: (a) any purchase is incomplete; or (b) you have participated in an fraudulent activity (including fraudulent charge-backs)

    Bonuses and Promotions

  2. Bonuses and Promotions: When promoting the Website and the Games, Bear Group may offer 'Bonuses' or 'Promotions' (together referred to as “Bonus”) to you for performing particular tasks. All Bonuses are subject to, but not limited to, the provisions in paragraphs 18 to 24 below, together with any specific terms applicable to that Bonus, which will be made available on our ‘Promotions’ page here. Bonus offers are intended to enhance a customer’s enjoyment of the Games and awarding Bonuses is at the absolute discretion of Bear Group.
    Opt-Out: You may choose not to receive any Bonus, or you may chose to opt-out of Bonuses entirely by contacting customer services.

  3. How Bonuses Work:

Your Account Balances

Game Play

Your cash balance

Your Bonus Balance

  1. Rules in relation to Bonus Funds: The following rules apply to your use of Bonus Funds:
  1. Checking the Status of your Bonuses and Wagering Requirements: The account section of the Website will show your Cash Balance, Bonus Balance and your progress through the Wagering Requirements for each Bonus you are currently taking part in. Whilst playing Games you will see the total of your Cash Balance and Bonus Balance only - to view a full breakdown of your Bonus Funds you need to visit the account section of the website or contact customer services.

  2. Blended Wager: If you wager monies that contain sums from both your Cash Balance and your Bonus Balance and you are successful, your winning funds will be proportionately paid to the relevant balance. For example, if you won £100 from a blended wager which used £7 from your Cash Balance and £3 from your Bonus Balance, £70 would be credited back to your Cash Balance and £30 to your Bonus Balance.

  3. Multiple Bonuses: You can view all of your active and pending Bonuses by visiting “Bonuses”. Once you have completed the Wagering Requirements for your active Bonus then your next pending Bonus will become active. You can view all of your active and pending bonuses by visiting “Bonuses”.

  4. Cancelling a Bonus: Should you wish to cancel any of your Bonuses then you may request this by contacting our Customer Service team prior to Bonus funds being staked.

  5. Betting Restrictions: Bonuses may be subject to betting restrictions and any betting restrictions will be set out in the specific Bonus terms and conditions.

  6. Withdrawal of Bonuses and Promotions: If we reasonably believe you are abusing or attempting to abuse a Bonus then we may, acting reasonably, deny, withhold or withdraw from you any Bonus, either temporarily or permanently, or terminate your access to the Games and/or your Account. We shall be under no obligation to refund to you any funds present in your Cash Balance, other than your original deposit amounts (less any amounts already withdrawn from your Account).

Bonus Abuse includes but is not limited to:

Responsible Gambling

  1. Responsible Gambling: We recognise our responsibilities to players, with regards to responsible gambling. We aim to provide a safe and fun environment for people to gamble responsibly, and have, therefore, set out a strict level of measures and procedures. If you feel that you may have a gambling problem, then we recommend you contact GamCare, who have a confidential national telephone counselling helpline. Their number, which is charged at a local call rate, is: 0845 6000 133. Alternatively, visit the GamCare website at www.gamcare.org.uk. Our policies and procedures in respect of our approach to Responsible Gambling are covered in more detail here https://www.pocketfruity.com/uk/responsible-gambling.

  2. Steps we can help with: We are a responsible operator and we use a number of measures to ensure that we comply with the industry's standard provision and guidelines to help problem gamblers:

  1. Our liability in relation to Responsible Gaming: We cannot be responsible or liable for any subsequent consequences or losses (howsoever caused) that you may suffer or incur if you continue gambling through additional accounts where you have altered any of your registration details or you provide misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion through our sites or from GAMSTOP.

Security of Your Funds

  1. Security of your funds:

Limitation of Liability

  1. Limitation of Liability:

General Terms

  1. Dealing in rights and obligations: We reserve the right to transfer, assign, sublicense or pledge these Terms, in whole or in part, to any person without notice, provided that any such assignment will be on the same terms, or terms that are no less advantageous to you.

  2. Severability: If any part of these Terms is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these Terms and shall not affect the validity and enforceability of the remaining provisions of these Terms. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with applicable law to reflect, as closely as possible, our original intent.

  3. Entire Agreement: These Terms, the Privacy & Cookie policy and the Game Rules shall apply between us in respect of the matters described herein to the exclusion of all other terms (except for any information provided on our website, but including any terms and conditions that you purport to apply). You shall not be entitled to rely on any agreement, understanding or arrangement which is not expressly set forth in these Terms.

  4. Governing Law and Jurisdiction: These Terms shall be governed by and construed in accordance with English law. Any dispute arising out of or in connection with these Terms shall be subject to the jurisdiction of the courts of England.

Contacting Us & Complaints

  1. Complaints: Please contact us immediately via email to [email protected] if you have any concerns as to the content of the Games or the Website (and the gambling service provided thereon) or in relation to Bear Group generally, if you believe that any act or omission by Bear Group is a breach of applicable law or regulation or if you believe we or another player is infringing third party intellectual property rights. All complaints must be made as soon as possible and no later than 6 months after the issue has occurred.

Following the lodging of a formal complaint to us via our normal customer service channels, the following steps will be followed:

As a matter of course, we shall notify the United Kingdom Gambling Commission of the outcome of any complaints that proceed to IBAS.